ENJOY OUR FLAT RATE SHIPPING - $10 CANADA WIDE , $15 CAD USA , $30 CAD WORLDWIDE ,FREE SHIPPING ON $200 CAD

FAQ

COMPANY INFORMATION

Q: What is the founder’s background?

     A: I’m Anjali and I am an early childhood educator .I have been working with young children for 18 + years, I’ve been heavily involved with schools and non profit organizations.

Q: Is Zia Play Along a registered business?

     A: Yes! Zia Play Along is registered in Ontario, Canada effective from the year 2020.

Q: Where is the business located?

     A: Zia Play Along is an online store operated from Toronto, Ontario, Canada. There is no physical store front.

PRODUCTS

Q:What type of color/paint/varnish you use on your wooden toys?

A: All our wooden toys are coated with non toxic water based and eco friendly paint.

Q: Do you provide gift wrapping and packaging?

     A: Upon special request, gift wrap and a personalized message can be provided.

Q: Do you take bulk or wholesale orders?

     A: Yes! I offer a bulk discount for clients from Montessori schools, daycare centers, home child care facilities, activity centers, photographers and other childcare groups. Email me at ziaplayalong@yahoo.com for more information.

Q: Do you offer gift cards?

     A: Yes! They’re delivered by email and you’ll be given instructions on how to redeem them at checkout. They can only be redeemed on our store website and cannot be returned or refunded once purchased. They range from $10-$100 CAD and never expire.

Q: What are the safety standards for your products?

     A: As a parent and an educator, I understand the importance of providing the safest possible products for children. Each product at Zia Play Along complies with either ASTM, CE or EN 71 certifications and possesses all appropriate test reports as required. I only work with suppliers and vendors who share these standards. However, it’s also important that children be closely supervised when playing with any toys. Please evaluate products before purchasing to make sure they will be the right fit for your family.

ORDERS AND PAYMENTS

Q: Do I need to make an account to place an order?

     A: You can checkout as a guest, but making an account will enroll you in Zia Play Along’s rewards program!

Q: Can I use multiple discount codes on a single order?

     A: You are able to use only one discount code per order.

Q: Can I use a discount code during a sale?

     A: No additional discounts can be applied during a sale.

Q: What payment methods do you accept?

     A: I accept all major credit cards (Visa, Mastercard, AmEx), Paypal and offer accelerated checkouts with Apple Pay, Google Pay and Shop Pay. 

Q: Can I add or remove products from my order once it’s been placed?

     A: Unfortunately, once an order has been placed, you cannot make any edits. However, please email me at ziaplayalong@yahoo.com if you have any concerns and I’ll do my best to accommodate. 

 SHIPPING AND RETURNS

Q: Do you offer free shipping for the products?

     A: Shipping is free in Canada and USA on orders that exceed $200 CAD.

Q: How long will it take to get my order?

     A: I understand your excitement and desire to receive your package as soon as possible, so I keep Zia Play Along fully stocked with products ready to go. Canada and USA orders will be shipped from Toronto, Canada .Orders will be processed in 1-2 days and shipped.

For orders from other international countries (except Canada and USA ) ,the orders are processed and sent out directly from the warehouse in china ,to be able to provide you with reasonable shipping cost.

Please keep in mind that with COVID-19, shipment deliveries may take longer than expected. Delivery details will be provided in your confirmation email.

Q: Can I come pick up my order?

     A: I now offer local pickup for those who prefer a quicker method for receiving their products. Please email me at ziaplayalong@yahoo.com if you need to pick up an item urgently.

Q: Can I return my purchase?

     A: I want you to be truly happy with your purchase, so I will accept returns and exchanges for up to 7 days after the delivery date. Please email me at ziaplayalong@yahoo.com to start the process. Return shipping costs apply. Once I receive the returned product, your refund will be processed to your original form of payment within 1-3 business days.